CAREERS AT THE JULIUS

More than a hotel, the Julius is an exciting new hospitality brand. We develop, operate, and create innovative and authentic spaces in Europe’s most exciting cities- places to stay, live, and have the freedom to just be.

 

Working with us means joining a diverse family from all sorts of backgrounds, talents, and interests, with shared principles and open minds. The Julius Prague, located in the heart of the city in Senovážné náměstí 3, is the first of many properties to open across Europe in the next few years, so there will be lots of opportunities to move around within our ever-expanding family and to progress.

FRONT OFFICE AGENT

IT’S NOT JUST ABOUT YOUR EXPERIENCE. IT’S ABOUT YOUR PASSION

If you are organised, friendly, able to learn quickly, and can work positively, we are looking for a confident Front Office Agent join us at The Julius Prague.

We are a great company in need of someone who will take on this great role of ensuring a memorable guest experience, help make reservations, recommend activities, and answer any questions about The Julius Prague. So, if you have experience in a similar role, you have a passion for hospitality and you want to be part of a collaborative team, then please get in touch. We’d love to hear from you.

FRONT OFFICE AGENT

Job Requirements:

  • High school diploma or suitable equivalent.
  • 1+ year front desk agent experience preferred.
  • Well-groomed, professional appearance.
  • Outstanding written and verbal communication skills.
  • Physically agile, and able to stand for extended periods.
  • Available to work shifts, over weekends, and on public holidays.
  • Highly visible and accessible.
  • Excellent written and oral communication skills.

Job Responsibilities:

  • Greeting and thanking guests in a sincere, friendly manner.
  • Checking guests in on arrival and out on departure.
  • Anticipating and addressing guests’ needs and resolving their problems and complaints.
  • Assisting guests with disabilities and luggage storage.
  • Operating switchboard and assisting with inquiries.
  • Assisting the FO manager with taking reservations.
  • Collaborating and communicating with other internal departments to ensure guest satisfaction.
  • Complying with company procedures and safety policies.
  • Performing duties on a daily checklist.
  • Make recommendations for activities and restaurants.
  • Answering the phone, directing the calls and taking reservations.
  • Arranging transportation for guests.
  • An understanding of room status and room status tracking.
  • Knowledgeable about room locations, types of rooms available, and room rates.
  • Must be sales minded. Presents options and alternatives to guests and helps in making choices.
  • Able to use suggestive selling techniques to sell rooms and to promote other services of the residence.
  • Maintain guest room key storage and maintain and supervise access to safe deposit boxes.
  • Able to perform cashiering tasks like billing/invoice settlements, posting charges to the guest, pay outs’ foreign currency exchange etc.
  • Maintains the cleanliness and neatness of the front desk area.
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ASSISTANT OF FRONT OFFICE MANAGER PRAGUE

IT’S ALL ABOUT A PASSION FOR HOSPITALITY

Are you naturally friendly, unflappable, helpful, and responsive? We are looking for a confident Assistant Front Office Manager to join us at The Julius Prague.

More than a hotel, the Julius is an exciting new hospitality brand. We develop, operate, and create innovative and authentic spaces in Europe’s most exciting cities- places to stay, live, and have the freedom to just be.

Working with us means joining a diverse family from all sorts of backgrounds, talents, and interests, with shared principles and open minds. The Julius Prague, located in the heart of the city in Senovážné náměstí 3, is the first of many properties to open across Europe in the next few years, so there will be lots of opportunity to move around within our ever-expanding family and to progress.

You’ll be responsible for ensuring a memorable experience for our guests, so if you have experience in a similar role, are all about having a positive impact on people, are passionate about the hospitality industry, and excited about shaking things up, then please get in touch. We’d love to meet you.

Assistant of Front Office Manager Prague

Job Requirements

You must be passionate about guest service, have a previous experience in the similar role and have

outstanding interpersonal skills with an energetic and vibrant personality. You must have excellent

communication skills, be fluent in English and Czech.

  • 2 Years Hospitality Industry experience at senior level.
  • Minimum 2 years’ experience in Reception operations
  • As appropriate deputy head of Front Office to be able develop and motivate file staff, whilst

maintaining the ability to recognize individual receptionists and their contribution to the team

effort.

  • Must have a very high energy level and able to think “OUTSIDE THE BOX”.
  • Will act as an ambassador for the hotel in the local community, as well as with

internal/external customers.

  • Will be highly visible and accessible.
  • Intermediate computer literacy.
  • Available to work shifts, over weekends, and on public holidays.
  • Excellent written and oral communication skills.

 

 

Job Responsibilities:

  • To assist the Front Office Manager in implementing and maintaining Quality Standards

throughout the Front of House Department.

  • To perform supervision of the Front of House Department in the absence of the Front Office

Manager, ensuring consistency in service delivery according to our guest expectations.

  • Ensure guests are greeted upon arrival and make time to engage with guests. Respond

appropriately to guest complaints, solicit feedback and build relationships to drive continuous

improvement in guest satisfaction.

  • Conduct routine inspections of the front office and public areas and take immediate actions to

correct any deficiencies.

  • Oversee night audit function and preparation of daily financial reports.
  • Check billing instructions and guest credit for compliance with hotel credit policy and ensure

all transactions are handled in a secure manner.

  • To assist Front Office Manager to provide mentoring, coaching and regular feedback to

improve team member performance.

  • Perform other duties as assigned. May also serve as manager on duty.
  • To assist the Front Office Manager to implement and maintain all control standards, policies

and procedures established by the hotel.

  • To support the accounts department by responding accurately and efficiently with all queries

relating to Front Office.

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